We are proud to report that we have received Frost & Sullivan’s Global Customer Service Leadership Award for the category of Next Generation Sequencing Informatics. This distinction is awarded to companies who provide the utmost in quality customer service and positively impact customers’ business. Frost & Sullivan has differentiated us from our competitors because of our excellent customer support, speedy implementation, and overall value.
To arrive at their decision, Frost & Sullivan conducted an independent, unbiased market review of GenoLogics and our competitors using the following criteria:
|Criteria associated with
quality of customer service
|Criteria associated with positive
impact on customers’ business
|Speed/Timeliness||Customer Purchase Experience|
|Frictionless Interaction||Customer Ownership Experience|
|Technological Investment||Customer Service Experience|
|Leverage of Customer Feedback||Brand Equity|
|Average score: 9.2/10||Average score: 9.4/10|
The award specifically calls out GenoLogics’ performance in the following areas:
Undeniably, our biggest achievement comes in the form of satisfied customers, and this award reinforces that we are on the right track to serve the numerous labs using BaseSpace Clarity LIMS to manage samples, automate routine tasks, and make the overall process of lab management easier and more streamlined. We look forward to more awards and many more years of ensuring our customers’ satisfaction and success.
Read the press release from Frost & Sullivan.