Request Info

Need more information? Let us help. We would be pleased to provide more details on how our solutions can improve the efficient management of your data and enable collaboration.

Request Info

Subscribe to NewsOmics

“We needed a fast implementation and to be operational quickly to fit in with the timing of our expansion and to service the needs of our scientists. The proteomics group is already producing data so the need for data management is already there.”
Chris Mader, Chief Software Engineer, Scripps Florida
Customer Service Banner

Services

GenoLogics delivers customer success by listening to you and responding to your needs. Our employees are focused on providing outstanding service as we know that your success will drive our success. Our goal is to work collaboratively with you and develop lasting partnerships.

It is essential that we understand your unique needs and build products which work in your lab and assist with gaining the full benefits of your solution. GenoLogics is dedicated to partnering with you from needs assessment, through to implementation, training and ongoing support.

The customer service team at GenoLogics consists of individuals who understand your work environment and how technology solutions can help your organization achieve better results. At the heart of the customer service team is your Account Manager who will work with you from initial development of the solution to implementation, training and ongoing support.

In support of your GenoLogics solution, we provide the following services:

  • Professional Services – we will work with you to customize and configure the solution for your labs and organization. Learn More
  • Implementation Services – we will work with you to deploy your solution in a timely manner with as little disruption as possible to your team. Learn More
  • Training – we ensure your users and managers are comfortable with the solution and are equipped to maximize its value. Learn More
  • Support and Maintenance – we are available for ongoing assistance from live support to self-help materials. Learn More

For more information on how we can help you, please contact our customer service team at support@genologics.com or at (250) 483-7011.