We provide award-winning service and support to our genomics and proteomics customers around the globe.
As the recipient of Frost & Sullivan’s Global NGS Informatics Customer Service Leadership Award, GenoLogics support is renowned for reliability, responsiveness, implementation and training services, and customer communication. Our service team delivers this predictable, reliable, responsive, and timely service to GenoLogics customers through a single point of contact for all service requests and common service and support processes.
After BaseSpace Clarity LIMS is implemented in your organization, the Customer Success team will introduce the process for which you can get ongoing support. From this moment on, the Customer Support team will address your day-to-day support inquiries. Our technical team is available via phone or email to answer questions and promptly resolve service requests. The GenoLogics service team includes systems-trained analysts, technical integration specialists, and operations leaders providing expedient and reliable solutions to your requests.
Support hours are as follows:
Email firstname.lastname@example.org using the following format:
GenoLogics Support will respond with:
To Submit a Request Via Zendesk, our Online Customer Service Platform