Support Guidelines

These Guidelines detail key aspects of the GenoLogics Support & Maintenance program. At GenoLogics, customer satisfaction is paramount and we believe our support guidelines support that philosophy.

Annual maintenance and support costs are calculated at 20% of license fees.

What is covered?

What is NOT covered?

“If there’s a problem that you truly can’t solve, you are one phone call away from help.”
Jenni Taller, Lab Manager, Beck’s Superior Hybrids