These Guidelines detail key aspects of the GenoLogics Support & Maintenance program. At GenoLogics, customer satisfaction is paramount and we believe our support guidelines support that philosophy.
Annual maintenance and support costs are calculated at 20% of license fees.
What is covered?
- You have direct contact with our Technical Services group to help you resolve issues or errors that may arise, related to the use of your licensed components.
- We will answer your questions related to the configuration & usage of your purchased components.
- You are offered software updates as per your product license agreement.
- You are free to send us your ideas for how we can make our products better! There is no guarantee that this work will be included in a future release, however we welcome customer feedback.
What is NOT covered?
- Third Party Software.
- Consulting and other professional services. These may be provided, if requested by you, however these services would be subject to a separate agreement with GenoLogics.
“If there’s a problem that you truly can’t solve, you are one phone call away from help.”
Jenni Taller, Lab Manager, Beck’s Superior Hybrids